PRIVACY

Cumberland General Store respects your privacy. We will only collect, store and use your personal information to help us serve you better. For example, to process your purchase, provide service and support, and share product, service and company news and offerings with you. We do not sell your personal information. We work to protect the security of your personal information by using the best measures and processes.

INTERNATIONAL ORDERS

International orders can not be processed on this web site. International customers must call 678-240-0407 during regular office hours to place your order. That way we can figure out your shipping costs and consider any mailing restrictions. Any extra fees such as customs or tariffs are the responsibility of the buyer.

PAYMENT

For those paying with credit or debit cards, your account will be charged as soon as merchandise is shipped. For those sending checks through the mail, only US currency, checks drawn on US. banks, or Postal Money Orders in US funds can be accepted. Checks are subject to a clearing period of up to 3 weeks. There is a $25 fee for returned checks.

WHOLESALE

We are not able to offer wholesale prices to dealers.

SHIPPED ORDERS

Each order you receive will have an invoice. This information will show you what is in your package and what items, if any, have been back ordered. Any item back ordered will be shipped to you as soon as we receive it. In case of back orders shipping will be charged when the item is sent. Many of our items are produced by cottage industries and take a little longer than a major factory. For this reason, please do not expect us to meet an immediate delivery schedule for every item.

RETURNS

RETURNS MUST BE SETTLED WITHIN THIRTY DAYS OF INVOICED DATE.  Please call 678-240-0407 during regular office hours for a return authorization number and return address. Unauthorized returns and returns sent to our PO Box must be refused. We will be happy to exchange or refund any items that do not meet with your approval. A 15% restocking fee will apply to all approved returns. Merchandise returned to us must be unused, undamaged, and in original boxes. We are unable to accept returns on food or medicinal related items. We will not be able to refund the return postage nor pay for exchanged item shipping back to you, if in doubt about an item, please call us asking for details before ordering. If the wrong merchandise was sent to you as our mistake, we will pay the postage both ways.