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Shipping Method and Delivery Time
Once your order is placed it will be ship within 24-48 business hours. We ship UPS Ground in the Continental U.S. which takes 1-6 business days depending on your location. Outside the Continental U.S. we ship various methods which takes 3-10 days depending on your location. For faster service please call 877-9LAMAZE (52-6293)
Calculating Cost
Overweight/Oversized Items will be charged and additional $3.00 per items to the tables below.
United States
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| From $ | To $ | Exact Charges | | $0.01 | $15.00 | $35.00 | | $15.01 | $35.00 | $7.95 | | $35.01 | $75.00 | $9.95 | | $75.01 | $150.00 | $11.95 | | $150.01 | $225.00 | $13.95 | | $225.01 | $1,000 | $15.95 |
| From $ | To $ | Exact Charges | | $0.01 | $15.00 | $8.45 | | $15.01 | $35.00 | $10.45 | | $35.01 | $75.00 | $12.45 | | $75.01 | $150.00 | $14.45 | | $150.01 | $225.00 | $16.45 | | $225.01 | $1,000 | $18.45 |
Availability
All items listed in Lamaze’s Bookstore are available unless the item's product detail page says “Out of Stock”. Most orders will ship out within 24-48 hours of the items being in stock. Once an out of stock item is received in our warehouse your order will be fulfilled within 48 hours.
When you fill out our order form, you will see an estimated date of shipment displayed on the final page, just before you submit your order. Once you've placed your order, you'll be able to see both shipping and delivery date estimates in the order confirmation e-mail and in the relevant order summary in Your Account.We will inform you by e-mail if any items in your order prove to be unavailable.
Tracking Your Package
If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account. The shipping method and carrier for your package will be listed in Your Account and in your shipment confirmation e-mail. If you need to contact the carrier, you'll find contact information below.
Please note that some shipments, such as Standard International shipments, are not trackable. If you're not sure whether your order has been shipped, check the status of your recent orders in Your Account.
UPS
· Package Tracking: http://wwwapps.ups.com/etracking/tracking.cgi
· Phone: 1-800-742-5877
U.S. Postal Service
· Priority Mail Package Tracking: http://www.usps.com/shipping/trackandconfirm.htm
DHL Worldwide Express
· Package Tracking: http://www.dhl-usa.com/tracking
· Phone: 1-800-225-5345 (U.S. customers only)
· Please note: Package tracking services are not available for DHL WorldMail shipments, as these are delivered by air mail to the destination
FedEx
· Package Tracking: http://www.fedex.com/us
· Phone: 1-800-463-3339
Undeliverable Packages
Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (minus shipping charges). We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund after 4 weeks from the estimated delivery date, please contact us using the link near the bottom of this page.
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