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Ordering Online
Quantity Orders
Shipping
Payment Methods
School Purchase Orders
Ordering Offline
Privacy Policy
Ordering Online
After ordering live specimens, make sure you are ready to use them:
| Ants: | Make sure you have all necessary materials for your Ant Farm®, including sand and instructions. You will not need to set up your Ant Farm® until your ants arrive. | | Tadpoles: | Make sure you have bottled spring water (room temperature) on hand. You will not need to set up the frog habitat until your tadpole arrives. | | Hermit Crabs: | Make sure to have bottled spring water on hand when your Hermit Crabs arrive. It is recommended that you dunk them into a bowl filled with spring water 3-4 times upon arrival. Allow your Hermit Crab 24 hours to recover from shipping shock. Crabs will be very shy at first. If your Hermit Crabs don’t make the trip, there will be a very distinctive, strong, fishy odor. We must be notified of any problems with your order no later than two(2) business days after you receive it. |
Shipments containing live creatures must be opened immediately upon receipt. If you are a teacher and your orders arrive at a warehouse, make arrangements to have your live shipment delivered immediately. We cannot be responsible for live shipments that are left unattended.
If there is a problem with your order, please contact us within 72 hours via phone (1-888-742-2484) or email (info@unclemilton.com). Please provide the following information: - Name
- Address
- Date shipment was received
- Detailed description of shipment problems
- Any other pertinent information
Please note: After 72 hours we can not be responsible for shipping discrepancies.
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Quantity Orders
If you would like to place an order which exceeds the quantities shown here, please contact us for express shipping fee. | Item | Max Qty | | Vials of Ants | 4 | | Ant Farm® Refill Kit | 2 | | Ant Farm® Club Kit | 2 | | Tadpoles | 2 | | Hermit Crabs | 1 |
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Shipping
We make every effort to ship your creatures within 4 weeks of receipt of your online order. Shipment may be delayed due to weather conditions in your area (see below). Priority mail ship times are determined from the date the item is shipped, not from the order date. If you have an outdoor mailbox that is exposed to extreme heat or cold, please arrange with your postman to have your shipment of live creatures placed in a covered area near your front door. Bring it inside as soon as possible. It is safest to have the shipment sent to an address where it will be delivered indoors or to a post office box.
All orders are shipped via Priority Mail within the US and Global Priority outside the US. UPS 2-Day or Next Day shipping is available (within the US) at an additional fee. Please calll our service line(888-742-2484) to request special shipping. All shipping charges are non-refundable
UMI is not responsible for reimbursing costs associated with shipping should an incorrect address be provided by the customer.
Should you place an order in error, and we ship it, UMI is not responsible for reimbursment.
Orders placed from countries other than the United States may be charged more than the quoted shipping price.
Please note that we ship from two different locations, depending on what you order. This means that if you order multiple items, they may not all arrive in the same package.
This also means that if you order one or more different creatures to ship via UPS next day or UPS 2 day, the shipping charge will be more.
**To place multiple orders to multiple addresses you must place a seperate order for each different address.**
Ant orders usually ship within 2-4 weeks.
Hermit Crabs ship monthly.
Tadpole orders usually ship within 2-4 weeks from order date.
Toy Part orders received by Thursday will ship Monday
Please note that all shipping estimates can vary depending on weather conditions.
Live creatures can only be shipped to the following loactions: | Creature | Ships To |
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| Ants | 50 states, and Canada | | Tadpoles | 48 contiguous states, Alaska | | Hermit Crabs | 48 contiguous states, Alaska |
Weather Delays
Inclement weather can severely harm your live creatures during their journey to your home. For this reason we may restrict shipping at certain times of the year due to unsafe weather conditions. The table below lists the necessary weather conditions in order to safely ship your live creatures: | Creature | Nightime Minimum | Daytime Maximum |
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| Ants | 40° F | 80° F | | Tadpoles | 40° F | 80° F | | Hermit Crabs | 50° F | 80° F |
Your order will remain in our system and will ship as soon as temperatures allow. Please feel to check your weather below.
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Online Payment Methods
We accept Discover, American Express, MasterCard and Visa.
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School Purchase Orders
We accept purchase orders by mail or fax only. Phone or online purchase orders are not accepted. Purchase orders must be printed on school letterhead and signed by a billing authorization official. Purchase order must be a minimum of $50.
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Ordering Offline
- By Phone: Call us toll-free at 1-888-742-2484. We accept Discover, American Express, MasterCard and Visa. Please have your credit card ready before calling. $10.00 minimum, please. Monday - Friday, 8:30 AM to 1:00 PM and 2:00 PM to 4:30 PM Pacific Time.
- By Fax: Send a detailed list of the items you are ordering, along with credit card information and fax to 1-818-707-0878
- By Mail: Send a detailed list of the items you are ordering along with a check or money order to:
Uncle Milton Industries
Attn: Consumer Services
5717 Corsa Ave
Westlake Village, CA 91362
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Privacy Policy
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our customers. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.
What information do we collect?
When you visit our Web site you may provide us with personal information you knowingly choose to disclose that is collected on an individual basis.
If you choose to purchase products or services from us, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
- Name
- Mailing address
- Email address
- Credit card number
- Phone number
If you correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
How do we use the information that you provide to us?
We use personal information for purposes of administering our business activities and providing customer service. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable.
Sharing information
We do not share customer information with any outside parties.
How do we secure information transmissions?
When you send confidential personal credit card information to us on our Web site, secure server software encrypts all information you input before it is sent to us. The information is scrambled en route and then decoded once it reaches our Web site. | |
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