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Make sure you have all necessary materials for your Ant FarmŽ, including sand and instructions. You will not need to set up your Ant FarmŽ until your ants arrive. Tadpoles: Make sure you have bottled spring water (room temperature) on hand. You will not need to set up the frog habitat until your tadpole arrives. Shipments containing live creatures must be opened immediately upon receipt. If you are a teacher and your orders arrive at a warehouse, make arrangements to have your live shipment delivered immediately. We cannot be responsible for live shipments that are left unattended. If there is a problem with your order, please contact us within 72 hours via phone (1-888-742-2484) or email (info@unclemilton.com). Please provide the following information:
_______________________________________________________________________________ We make every effort to ship your creatures within 4 weeks of receipt of your online order. Shipment may be delayed due to weather conditions in your area (see below). Priority mail ship times are determined from the date the item is shipped, not from the order date. If you have an outdoor mailbox that is exposed to extreme heat or cold, please arrange with your postman to have your shipment of live creatures placed in a covered area near your front door. Bring it inside as soon as possible. It is safest to have the shipment sent to an address where it will be delivered indoors or to a post office box. All orders are shipped via USPS Priority Mail, which takes 3-5 business days to arrive once the order has shipped. UPS 2-Day or Next Day shipping is available at an additional fee. Please call our service line(888-742-2484) to request special shipping. All shipping charges are non-refundable UMI is not responsible for reimbursing costs associated with shipping should an incorrect address be provided by the customer. Should you place an order in error, and we ship it, UMI is not responsible for reimbursment. Please note that we ship from two different locations, depending on what you order. This means that if you order multiple items, they may not all arrive in the same package. This also means that if you order one or more different creatures to ship, the shipping charge will be more. you must place a seperate order for each different address. Ant orders usually ship within 2-4 weeks. Tadpole orders usually ship within 3-6 weeks, depending on weather and if tadpoles are available. Toy Parts and other orders ship every week. Please note: All shipping estimates can vary depending on weather conditions and availability. Live creatures can only be shipped to the following locations(weather permitting):
 **PLEASE NOTE THAT WE CANNOT SHIP OUTSIDE OF THE UNITED STATES**_____________________________________________________________________________ Inclement weather can severely harm your live creatures during their journey to your home. For this reason we may restrict shipping at certain times of the year due to unsafe weather conditions. If you have already placed an order and the weather becomes unsuitable for shipment, we will send you an email notification of the delay and hold the order. The table below lists the necessary weather conditions in order to safely ship your live creatures:
Your order will remain in our system and will ship as soon as temperatures allow. _______________________________________________________________________________ We accept Discover, American Express, MasterCard and Visa. Your credit card will be charged when you place your order, and your order may be held if the weather does not permit safe shipment. We accept purchase orders by mail or fax only. Phone or online purchase orders are not accepted. Purchase orders must be printed on school letterhead and signed by a billing authorization official. Purchase order must be a minimum of $50. For more information on placing a purchase order, please email (servrep@unclemilton.com) with the subject line of "School Purchase Order".
Privacy Policy Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our customers. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs. What information do we collect? When you visit our Web site you may provide us with personal information you knowingly choose to disclose that is collected on an individual basis. If you choose to purchase products or services from us, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone. How do we use the information that you provide to us? We use personal information for purposes of administering our business activities and providing customer service. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. Sharing information We do not share customer information with any outside parties. How do we secure information transmissions? When you send confidential personal credit card information to us on our Web site, secure server software encrypts all information you input before it is sent to us. The information is scrambled en route and then decoded once it reaches our Web site. |